2

Second-tier reviews of complaints in health and social care

Year:
2006
Language:
english
File:
PDF, 281 KB
english, 2006
4

Independence in complaints procedures: lessons from community care

Year:
2009
Language:
english
File:
PDF, 189 KB
english, 2009
5

Taking Complaints Seriously: The Role of Informality in Complaints About Public Services

Year:
2011
Language:
english
File:
PDF, 249 KB
english, 2011